An Intensive 5-Day Training Course

Consumer Protection and Financial Ethics

Tutor-Led Class @ NGN250,000.00 per Participant
Online @ NGN230,000.00 per Participant
On-Site available on formal request
Venue: Workproskills Training Centres
Dates: Lagos (May 11 - 15, 2026), Abuja (May 25 - 29, 2026), Port Harcourt (May 18 - 22, 2026), Ota (Jun. 1 - 5, 2026)
Time: 09:00 - 16:00 Daily

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Course Overview

Strengthen consumer protection frameworks, fair lending practices, transparency, and ethical conduct. Learn complaint handling, disclosure standards, and culture-building that enhances trust and market integrity.

Learning Objectives

Implement fair treatment of customers
Design complaint handling systems
Enhance disclosure and transparency
Embed ethics and integrity into operations
Measure customer outcomes and improve

Who Should Attend

Retail banking teams
Compliance and legal officers
Customer experience leaders
Product and credit managers
Internal audit professionals

Course Outline

Day 1 - Consumer Protection Principles

Fair treatment and outcomes
Regulatory expectations
Governance and accountability

Day 2 - Fair Lending & Disclosure

Transparency standards
Responsible pricing
Marketing ethics

Day 3 - Complaints & Redress

Complaint channels
Root cause analysis
Redress mechanisms

Day 4 - Ethics & Conduct Risk

Codes of conduct
Incentives and conflicts
Training and awareness

Day 5 - Measurement & Improvement

Customer outcome metrics
Continuous improvement
Capstone: Consumer protection program plan

Course Details

Duration: 5 days

Time: 9:00 AM - 4:00 PM daily

Venue: Workproskills Training Centres (Lagos, Abuja, Port Harcourt, Ota) + Virtual option

Fees & Inclusions

NGN250,000 per participant. Includes training materials, case packs, refreshments, and certificate.

Certification

Certificate of Completion in Consumer Protection & Financial Ethics issued by Workproskills Consult.

Staff Services

Protective Services